Pledge of Performance
We are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we shall:
- Work with you to identify the insurance products and services that are right for you, your family or your business and use our access to multiple companies to deliver those products.
- Explain the multiple coverage options available to you through our agency.
- Return your phone calls and e-mails promptly and respond to your requests in a timely manner.
- Guide you through the claims process, as much as allowed by Federal law, to assist you with understanding how your claims are processed.
- Help you solve problems related to your coverage or account.
- Use our experience and multiple company relationships to customize your coverage to fit your specific needs and goals.
- Commit to continuing education so we continue to be on the front lines to serve you.
- Treat you with respect, dignity and courtesy.
- Conduct our business in a professional and ethical manner at all times.
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we may take corrective action.